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Sarah Butler

Sarah Butler is a Guardian journalist, writing about retail companies, consumer goods and workers' rights. Twitter @whatbutlersaw

May 2025

  • People walk past a Marks & Spencer shop on a high street

    Clothing shortages, food waste and millions lost each day: inside the M&S cyber-attack chaos

    ‘It’s easier to list the things that work than the things that don’t’, said one worker, but customers are impressed with staff resilience and analysts believe the retailer will bounce back
  • A shopper carries a Co-op reusable bag

    Co-op apologises after hackers extract ‘significant’ amount of customer data

    The National Cyber Security Centre and the National Crime Agency are assisting with an inquiry, the group said
  • Staff arrive for work at Harrods store in Knightsbridge

    Harrods is latest retailer to be hit by cyber-attack

    Luxury department store is forced to shut some systems but website and shops continue to operate

April 2025

  • The Port of Los Angeles in San Pedro, California, this month

    Business live
    Trump claims shrinking US economy ‘nothing to do with tariffs’ as GDP drop raises risk of recession – as it happened

  • A Co-op sign

    Co-op forced to shut down part of IT system after hack attempt

  • Empty shelves at an M&S store

    Marks & Spencer cyber-attack: products run short in some stores

  • Inside the new Ikea store on Oxford Street, London.

    UK Ikea boss backs calls to pedestrianise Oxford Street as flagship store opens

  • M&S cyber-attack linked to hacking group Scattered Spider

  • M&S betting on customer patience as cyber-attack threatens to ruin 2025’s strong start

  • M&S pauses deliveries of some food items to Ocado after cyber-attack

  • Marks & Spencer pauses online orders as firm struggles with cyber-attack fallout

  • Vinterior: meet the boss who quit finance to set up a thriving vintage furniture site

  • Magnum and Ariel makers say prices may rise further amid tariff pressures

  • Topshop to return to high street via other retailers’ stores

  • Rachel Reeves looks at ending zero tax regime for low-value imports

  • M&S apologises after ‘cyber incident’ hits contactless payments and online orders

  • Observer business profile
    ‘Employment’s the best way to stop reoffending’: the boss of ready meals firm Cook on the ‘talent’ in prisons

  • ‘It might be gutted’ – Boots braces for dose of private equity’s bitter medicine

  • Growers criticise UK supermarkets for heavy Easter discounts on vegetables

  • British food and drink industry call on EU to ‘reset’ trade ties

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