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Zoe Wood

Zoe Wood is the Guardian's consumer affairs correspondent. Follow her on Twitter

May 2025

  • Fairtrade food packet labeling

    Sainsbury’s tea to return to Fairtrade label after dropping it in 2017

  • A Norwegian-branded Boeing 737 takes off at Gatwick airport

    Britons flying to Scandinavia with older passports risk being denied boarding

April 2025

  • British Gas logo

    Consumer champions
    British Gas has billed my account for Glasgow address that is not mine

  • An older man laughs as he uses a phone and laptop while sitting at a table in an alleyway in Barcelona

    Consumer champions
    I thought the advert ‘roaming is getting better with EE’ was misleading

  • The front of a house with a wooden front door painted pale blue-grey and a sash window with net curtains

    Consumer champions
    My renewal quote for Co-op home insurance has almost tripled to £1,353

  • Alpro milk on a production line

    Oat milk rises to top as Britain’s preferred plant-based drink

  • Consumer champions
    Direct Line chasing me over dead uncle’s cancelled car insurance

  • ‘Christmas without the stress’: British shoppers embrace Eastermas

  • Lego drops diversity terms from its annual sustainability report

  • Royal Mail trials postbox with parcel hatch, solar panels and barcode scanner

  • Consumer champions
    My daughter is still being pursued despite ScottishPower recalling £1,000 debt

  • UK mortgages: warning over big fees as homebuying season arrives

  • Cost of Easter rises as UK chocolate, lamb and hot cross bun prices soar

March 2025

  • A large propane tank against a red brick wall

    Consumer champions
    Ofgem’s energy price cap doesn’t cover our LPG supply

  • A selection of Easter eggs on a supermarket shelf.

    Surging cost of cocoa leads UK shoppers to shell out more for smaller Easter eggs

  • Scrapyard with scrap vehicles

    Consumer champions
    I tried to sell my car but was told it had been written off

  • Close-up of woman holding house key in new home

    Stamp duty: removals firms swamped as thousands of Britons race to complete

  • ‘Desperately hoping’: the Britons who risk paying thousands more if they miss stamp duty deadline

  • Europe live with Jakub Krupa
    Heathrow closure: airport resumes some flights today and hopes for full Saturday service – as it happened

  • Heathrow closure: what are your rights if your flight has been cancelled?

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